FORM: FTS-Release-from-contract-of-purchase

Instructions for exercising the buyer’s right to withdraw from the purchase contract

1. Right of withdrawal from the purchase contract

You have the right to withdraw from this Purchase Agreement without giving any reason within 14 days.

The withdrawal period will expire 14 days from the date on which you or a third party designated by you, other than the carrier, takes delivery of the goods.

When exercising your right of withdrawal , you must ALWAYS inform us in advance of your decision to withdraw from this purchase contract by sending an unambiguous statement by email to info@feelthesilk.sk.

The withdrawal period is preserved if you send a notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

2. Consequences of withdrawal

In the event of withdrawal from the purchase contract, we will refund all payments you have made in connection with the conclusion of the purchase contract. This does not apply to additional costs if you have chosen a delivery method other than the cheapest normal delivery method we offer. Payments will be refunded to you without undue delay and in any event no later than 14 days from the date we receive your notice of withdrawal from this Purchase Agreement. They will be refunded to you by the same method you used for your payment, unless you have expressly agreed to a different method of payment, at no additional charge.

Payment for the goods you have purchased will only be refunded once the returned goods have been delivered back to our address. In the event that the returned goods are damaged or soiled, the price of the returned goods may be reduced by up to 70% depending on the extent of the damage or soiling.

To send the goods back, we will send you the identification number of the collection point where you can return the goods without undue delay, but no later than 14 days from the date of exercising the right of withdrawal. The deadline is deemed to have been met if you send the goods back before the 14-day period has expired. Always enclose the withdrawal form, which is attached as Appendix 1 to the Terms and Conditions of Sale and Complaints. You are responsible for the direct costs of returning the goods.

Please note that if you withdraw from the contract of sale, you are liable for any diminution in the value of the goods as a result of the handling of the goods between delivery and their return in a manner other than that necessary to establish the nature, characteristics and functionality of the goods.

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WORD: Withdrawal from the FTS purchase contract