You can, of course, claim the goods within the warranty period. For more information, please contact us on our contact number 0917 494 345 or by email.

You can pay for your goods 100% securely by credit card or cash on delivery by courier. Cash on delivery is charged at €1.

To cancel or change an order, please contact us at info@feelthesilk.sk.

Yes, of course. You can return undamaged and unworn items within 14 days of delivery. To return an item, contact us at info@feelthesilk.sk.Zašlemewill give you a return label as well as instructions on how and where to send the package. Goods sent back without a prior return request will not be accepted.

We have all products in stock and ready to ship. The only exceptions are products that are marked as sold out.

Email us at info@feelthesilk.sk. Our friendly customer support will check it out and make sure you receive your order.

We deliver products automatically to Slovakia and the Czech Republic. For delivery to other countries, please contact us at info@feelthesilk.sk and we will arrange shipping for you.

Citizens of the Czech Republic can also order products on the Czech website: feelthesilk.cz.

One of our priorities is ecology. We try to take advantage of this when wrapping your silk orders, you will receive an invoice by email as well as all other necessary information.

All silk products will be delivered to you exclusively packaged. We will also include a certificate of authenticity for the silk and a discount voucher for your next purchase. .

Feel the Silk products are made from premium mulberry silk. This is the finest quality, long-fibre, Class 6A silk with a special slippery finish that reduces friction between hair and skin to a minimum.

Our products are made from genuine natural mulberry silk, which is known for its hypoallergenic properties. It helps prevent hair breakage or tangling. It is very gentle on the skin and the face does not stick to it, resulting in the prevention of aging.

Satin is an artificial material that has no positive effects on the skin and hair.

Cotton wicks moisture and skin care products away from the skin and hair.

Momme is an old imperial measure indicating the weight of silk. The thicker or heavier the silk, the finer it is and the longer it lasts.

Unfortunately, less reputable suppliers measure momme at various stages of the production process, not at the end. In other words, they claim to have a certain momme count, but this is not entirely true.

Feel the Silk guarantees a silk measure of 22 momme.

Yes, all our products are ethically made (Oeko-Tex® certified) and not tested on animals.

Feel the Silk is OEKO-TEX® STANDARD 100 certified, which identifies materials and products that meet strict international quality and health criteria at all levels of production.

This symbol confirms that the silk products have been tested in a certified OEKO-TEX® testing institute and have passed with positive results in more than 100 parameters important for human health.

All our silk products are safe and do not contain any substances harmful or dangerous to health and the environment, such as pesticides, heavy metals, formaldehyde, chlorinated organic carriers, dyes and preservatives, or any other substances that could cause allergic reactions.

With Feel the Silk products, you have the assurance and guarantee that they are harmless and safe for human health and skin.

Silk products don’t need to be washed as often as you might think, as the fibers of natural silk have excellent properties that will extend the amount of time you can wear them without washing.

• Wash at a water temperature of 30 degrees using a detergent suitable for delicate fabrics.
• Hand wash recommended
• Do not bleach or use harmful chemicals
• Not suitable for tumble drying (only in a special programme for silk).
• Iron at low temperature
• Do not wring
• Allow to dry freely

The lifespan of a pillowcase is approximately 1.5 to 3 years. You can extend the life of your pillowcase with proper care.

Silk lasts longest if you wash it gently by hand, but you can also wash silk in the washing machine. We recommend washing:

We recommend washing in a soft protective bag.
Wash on a delicate programme, ideally on the silk programme.
Maximum wringing speed 600
Wash at a water temperature of 30 degrees using a detergent suitable for delicate fabrics.
No bleaching and no harmful chemicals
Not suitable for tumble drying (only in the special programme for silk)
Iron on low temperature
Allow to dry freely